High-Performing contact Center in the Philippines
Founded in 2010, PanAsiatic Solutions is a high-performing contact center based in Bacolod, Philippines, delivering secure, scalable, and cost-effective BPO services to enterprise clients - including a long-standing partnership with a Fortune 500 company across all its consumer brands.
We were built by a group of entrepreneurs who saw a gap in the market: the need for world-class service at competitive rates. Since then, we’ve grown into one of the region’s most trusted CX providers - combining operational excellence with a deep commitment to both our people and our clients.
Enterprise-Grade Facilities
We operate from two state-of-the-art sites remodeled in 2024, with a combined 2,180-seat capacity and scalable infrastructure.
24/7 monitored physical and digital security (PCI DSS 4.0, ISO/ISMS certified)
Redundant power and data systems ensuring business continuity
18 training rooms, auditoriums, and on-site clinics, sleeping quarters, and wellness spaces
Obsessed with Customer Experience
We don’t just talk about customer experience — we live it. Our long-term relationship with Verizon, spanning over a decade and multiple brands, is a testament to our dedication to performance, reliability, and insight-driven service. We’re also future-ready: our AI tools and partnerships with top-tier providers allow clients to enhance their programs with automation, insight extraction, and authentication — offered as optional add-ons that integrate seamlessly into any engagement.
People First, Always
We invest in our people through training, career paths, wellness programs, and vibrant community initiatives -from sports and music to yoga, meditation, and spiritual spaces. We believe the best service comes from happy, empowered teams:
of our workforce has been with us for over 2 years
team members have been promoted internally
of our managers role through the ranks
A community-driven approach
Through our Connected Workforce initiative, we work hand-in-hand with local schools and government agencies to support education, offer job security, and continuously raise English proficiency standards. Our CSR efforts help our team connect with a greater purpose, and help us build long-term talent pipelines in Bacolod.
